Please note the following conditions of carriage, safety and site information…

• The railway is a working environment, so please ensure children are supervised at all times during your visit.
• The company accepts no liability for any inaccuracy in the information contained on this website.
• Pricing information is subject to alteration without notice.
• Special fares or discounts may apply at selected events – please check the Event List or contact the Booking Office for further details.
• Unless otherwise stated for special events, child fares apply to children aged 5 to 15 years, while under 5’s travel free.
• Group rates are available on request, but do not apply to our special events – please contact the Booking Office for further details and seat reservations.
• We welcome well behaved dogs, who can travel for free, but not on seats!
• Timetable information is subject to alteration without notice.
• On occasion, operational reasons may require that a diesel locomotive or motor launch is used to replace the steam locomotive and “steamer” service.
• Steamer services cruising from Lakeside Pier to Bowness and Ambleside are operated by “Windermere Lake Cruises“

 

Online Tickets, Terms and Conditions:

• Your ticket is subject to the standard terms and conditions of carriage.
• We have the right to revise and amend these terms from time to time.
• Ticket prices are correct at time of purchase and can be revised at our discretion.
• The price comprises the face value of the Ticket and our booking fee.
• Tickets are valid for the date of travel only and where a train time is specified, they are only valid on that specified train.
• Tickets will not be exchanged or refunded.
• Tickets may not be resold or transferred to another party.
• The railway cannot be held responsible for any tickets that are lost or stolen.
• Your ticket does not guarantee a parking space.
• Only if a special event is cancelled by us, will you be offered a transfer to a rescheduled event (subject to availability) up to the face value of the ticket or, if you are unable to attend the rescheduled event or it is not rescheduled, a full refund of the price you paid (excluding processing fee)
• Our liability in connection with any Ticket purchased through our site is strictly limited to the purchase price of that Ticket.
• We accept no liability for any losses which we cannot reasonably foresee at the time of making a sale of a Ticket, or for business losses.
• Where you buy any Ticket from an Event operator through our site, the seller’s individual liability will be set out in the seller’s terms and conditions.
• On the extremely rare occasion that there are NO seats available on the train you may have to wait for the next one.