At Lakeside & Haverthwaite Railway we are committed to processing personal information about our customers and suppliers in a way befitting of our legal obligations as well as creating clarity regarding how we use their personal information. This policy sets out how we use and protect any information when you share personal data with the railway.


Sending us an email via our website form

What we collect

Further information

  • Name
  • Email Address
  • Telephone Number
  • Your Message
  • Optional tick box to receive further information
  • If you do not opt in, once your enquiry has been dealt with, your personal data will be deleted.
  • If you opt in your information will be stored, and you may receive further contact from us.


Purchasing a ticket online

What we collect

Further information

  • Name
  • Email Address
  • Telephone Number
  • Address (to process the card transaction with payment sense)
  • Your information will be stored for a period of 12 months on a secure server.
  • Your payment information is processed securely by payment sense. Click the link to see the payment sense privacy policy


Local residents discount scheme

What we collect

Further information

  • Name
  • Email Address (optional)
  • Address (to verify you live in the LA/CA postcode)
  • Paper copy of your application
  • Opt-in tick box
  • Unless you opt-in to do so, we will never use your personal information for marketing purposes.
  • After your card Is issued we delete your personal details.
  • If consented the only information we store is your email address.


Making a group booking

What we collect

Further information

  • Name of group and tour leader
  • Email Address (to send confirmation of booking)
  • Your phone number (in case we need to contact you)
  • Your personal information is stored on a password protected computer for 2 years after the original booking date. After which if in active it shall be deleted.


Telephone sales i.e special events

What we collect

Further information

  • Name
  • Age (if children on Santa special train)
  • Email Address (to send confirmation of booking)
  • Your phone number (in case we need to contact you.
  • Address
  • Card details for processing of payment.
  • Opt-in to receive further information
  • Your card details will be destroyed immediately after confirmation of payment
  • Your personal information (not card details) is needed until a month after the last event. (This is to allow for processing of payment, event cancellations etc.)


How we use your Personal Information

We use this personal information as follows:

  • Internal record keeping.
  • To maintain our relationship with you whilst you are a customer.
  • To process order and provide agreed goods and services to you.
  • For invoicing and processing payments.
  • To communicate with you, including responding to information requests and enquiries.
  • We may use the information to improve and inform you about our products and services.
  • We may periodically send promotional email about new events, services or other information which we think you may find interesting.
  • We may use the information to customise the website according to your interests.
  • To investigate any complaints you make.
  • To provide evidence in any dispute between you and us.
  • As we may otherwise consider necessary to support the operation of our websites.


Legal basis for processing

The legal bases to process your personal data are as follows:

  • Where you have provided consent: I.e. for marketing communications depicting our products and services.
  • For the performance of a contact with you (such as for goods and services).
  • Where there is legitimate interest. I.e. business to business where there is minimal privacy impact and companies are unlikely to object.


How long we keep your personal information

We retain your personal information for no longer than is necessary to meet the requirements for which your personal information is collected; data will be deleted once it becomes obsolete.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not use cookies on this website.



We do not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. For example we may share your personal information with:

  • Other linked attractions (e.g. Windermere Lake Cruises) purely for the purpose of the specific group booking. I.e. if you’re combining a trip on the train with a cruise on Windermere to receive a group discount.
  • Emergency services in the event that we need to report an accident.



Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution look at the privacy statement applicable to the website in question.


Your rights

This section explains your rights. Each right is not absolute and is subject to certain expectations.

  • Right to be informed – You have the right to be provided with concise, transparent, intelligible and easily accessible information about how we use your personal information. All of which is available in the aforementioned paragraphs.
  • Right of Access – You have the right to obtain a copy of your personal information, this can be done either verbally or in writing. We may also refuse to provide personal information if it reveals personal information about another person.
  • The right to rectification – You have the right to ask us to make changes to your incorrect personal information.
  • The right to erasure – You have the right request the deletion of your personal information providing there is no compelling reason for us to keep using it. However, there are exceptions such as in defence of a legal claim.
  • The right to restrict processing – You have the right to restrict the processing of data in certain circumstances. When processing is restricted we do not need to erase your information but cannot use it further.
  • The right to data portability – You have the right to obtain and reuse certain consented personal information for your own purposes. This means personal data can be moved, copied or transferred from one IT environment to another.
  • Right to object -You have the right to object the processing of personal data in certain circumstances, on grounds relating to your particular interests. We may however continue to process personal information if we can demonstrate compelling legitimate grounds to do so.
  • Right in relations to automated decision making – You have the right to not be subject to a decision based solely on automated decision making (including profiling), which affects you, subject to some exceptions.


Updating our privacy statement and contact information

We may change this policy from time to time by updating this page. You should check this page to ensure you that you are happy with any changes. This policy is effective from 01/05/2018.

Please provide as much information as possible regarding what you’re requesting, the action what are you wanting to take and why you believe this action should be taken.

Before assessing your request, we may require additional information in order to identify you. We will generally respond to your request within one month from receiving your requests. This may change depending on the complexity and number of requests submitted. Finally we will not charge you for your request unless you request additional copies of your personal information, in which case we may charge for administration costs.